Returns & Refunds

Returns & Refunds

We want you to feel confident when ordering from High Stake Living. The following policy explains how returns, refunds, and damage claims are handled to ensure a smooth and fair resolution for everyone.

Damaged Items

Please inspect your shipment immediately upon delivery.

If you notice any visible damage:

  • Notify the delivery driver right away
  • Clearly note the damage on the Bill of Lading before signing
  • Take clear photos or video of:
    • The packaging
    • The damaged area
    • The signed Bill of Lading 
  • Email the documentation to returns@highstakeliving.com as soon as possible

Do not accept damaged boxes.
Any box showing visible damage should be refused and returned with the carrier. Boxes that are not damaged should be accepted and retained.

All damage must be reported within five calendar days of delivery. Claims submitted after this timeframe may be denied due to carrier insurance requirements.

If the damage is cosmetic only, we reserve the right to repair the item or replace the affected part so the product meets new-condition standards.

Insurance Claims & Replacement Process

If an insurance claim is filed with the carrier or manufacturer:

  • We may proceed with repair, replacement, or refund processing without waiting for the carrier’s final claim decision
  • The damaged item and all original packaging must be retained until the claim is fully resolved

Failure to retain the damaged product and packaging may result in denial of replacement or refund eligibility.

Returns

All shipping charges are the responsibility of the customer.

Refunds will be processed after the returned item is received, inspected, and confirmed to be free of damage.

A 15% restocking fee applies to all returned products.

Custom orders (including poker and game tables with custom armrest materials or custom layouts) are non-refundable.

Refunds

Approved refunds are issued to the original method of payment only.

Refund processing times may vary depending on inspection results and payment provider timelines.

Important Notes

  • Items returned due to sizing, fit, or access issues (doors, stairways, clearance) are the customer’s responsibility
  • Color variations due to monitor or screen differences are not considered defects
  • Manufacturer defects are covered under the applicable product warranty